CUSTOMER CARE
Everyday Care
Our pieces are made to be worn — through water, wear, and the everyday. Still, a little care keeps them at their best:— Wipe dry after wear
— Store in a clean, dry pouch
— Avoid chlorine and salt water, which can accelerate wear on plated finishesThe Material
We use 304 and 316 stainless steel, chosen for durability and corrosion resistance in humid, tropical climates. Silver-tone pieces are left uncoated for maximum durability. Gold-tone pieces are vacuum-plated — a finish that typically holds its colour for 1 to 2 years or longer with care, though gradual fading is a natural part of plated jewellery over time.A Note on Sensitivity
Our steel is hypoallergenic for most, though it may contain trace amounts of nickel. If you have sensitive skin, we recommend keeping this in mind.To assist with sizing, we've included an approximate conversion chart for your reference here.
Most of our designs can be customised within 2 to 3 inches at no additional charge. If you're searching for a specific length, please don’t hesitate to reach out — we’re happy to assist. For other customisation requests, please contact us for applicable fees.We favour a clean, uninterrupted finish across most designs — which means extension rings are often intentionally left out.
However, we understand that fit matters. We've indicated the size guide within each product listing with an approximate conversion to help you find your ideal YARD YARN piece.
For further guidance or personal sizing advice, we’re always here to help.
Bracelets
For the right fit, we recommend adding 1 inch to your wrist measurement. If you’re between sizes, please include your wrist size at checkout for us to adjust accordingly.
For slimmer chains, a 0.5-inch allowance is usually ideal. Custom details can be entered during the checkout process with a message in the following format:
[Name of Bracelet]: Wrist measurement: 6.5" or Preferred Length: 7.5"
Necklaces
Prefer a different length? Most designs can be adjusted by 2–3 inches, complimentary with every order.
Note: All measurements are in inches with 1 inch to 2.54 cm.
Rings
Our rings follow standard US sizing. The most common sizes for women are US 6 or US 7, while for men are US 9 or US 10. If you're between sizes, we recommend sizing up for comfort. Tip: No tape measure? Use a thread or a narrow strip of paper to wrap around your finger and measure the circumference.We take great pride in the quality and craftsmanship of our jewellery. With mindful care, each piece is designed to accompany you for many years. However, as with all jewellery, it is not impervious to damage—excessive force or impact may result in wear or breakage over time.
Should your piece require repair, please reach out to us with a detailed description of the issue. We will gladly assess how we can assist in restoring it. Kindly note that a modest repair fee may apply for damages resulting from undue wear and tear.