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Frequently asked questions
We accept secured payment through Master, Visa, Amex, Paypal, Apple Pay, and Grab Pay. We do not accept bank transfer at the moment, however if you face any problem, please let us know by dropping us an email, or the contact form. We will try our very best to make you own our pieces.
All orders are shipped from Singapore within 3-5 business days via local courier services on default. Do note that orders that are placed during festive periods will take 5-7 business days to reach you. Cut-off timing for processing of daily orders is set at 2pm. New orders submitted after 2pm will be processed the following work day. We will send a shipment notification email as soon as your order goes out. Shipping on domestic orders is free with orders above S$30. Please contact us if you have any special shipping needs.
Shipping duration for International parcel usually takes about 5-14 business days to arrive on normal circumstances, but may also take up to 3-4 weeks depending on how long a package is held in customs. If you are concerned about tracking, please contact us to make other shipping arrangements. Please note that international shipments may be subject to import tax upon arrival at their destination and YARD YARN is not responsible for customs fees or taxes charged upon arrival. Shipping on international orders is free with orders above S$100. Please contact us if you have any further questions or concerns about international shipping.
For hygiene purposes, we do not accept any return of sold goods. On top of that, we also do not accept the return of sale, promotional, customised items, and gift cards.
We like what we make and we want you to like it too. In the unlikely event that your order arrives damaged, the exchange needs to be notified within 7 days of receiving your order. Please contact us before sending an item back to authorise an exchange. Items should be sent back within 14 days (for local orders) and 28 days (for international orders) from the purchased date in original condition, and include a note stating the reason for your exchange, as well as a return address. Please note that for hygiene purposes, we only accept exchanges that is deem damage. Should you have any other issues with an order, please do not hesitate to contact us and we will do our very best to take care of you.
SALE and Promotional items strictly cannot be returned and/or exchanged.
We like the idea of sustainable packaging, and here's our effort towards this contribution. While we minimise, rest assured that the content and quality of the product is still adhere.
|Clear zipper pouch||Thicker and sturdier, which makes storing your accessories back after wearing swift.|
|Crushed brown paper||To keep your accessories in place.|
|Box||They are essential especially when transporting jewellery. It ensures that your pieces will arrive in superior condition during the courier process.|
|Vacuum paper envelope||The waterproof outer shell provides the final protection and it is also where the shipping label will be adhered. *Tip: Peel off the label slowly if you like to reuse.|
In the event you do not require them, do leave us an instruction. We will make the necessary changes accordingly.