CUSTOMER CARE

MATERIAL & CARE
We use 304 stainless steel as the base metal for our jewellery, which is generally hypoallergenic for most people. However, as it may contain a small percentage of iron and nickel, we do not recommend it for those with hypersensitive skin.

304 stainless steel is highly resistant to corrosion and rust, making it suitable for tropical climates. We have tested most of our jewellery under these conditions to ensure durability. Among our finishes, silver steel is the most durable. Gold steel is typically vacuum plated—while it is resistant to tarnishing, it’s best to avoid abrasive contact and prolonged exposure to humidity to preserve its coating over time.

In rare cases, other plated metals may be present. These can tarnish when exposed to air, humidity, perfume, or moisture. Additionally, materials such as ornamental beads and leather parts are synthetic unless otherwise specified on the product pages.

If you accidentally wear your jewellery in the shower, it will be fine. You may even choose to sleep with it if it is comfortable. However, to extend its lifespan, store it in a clean, dry place and avoid long-term exposure to humidity whenever possible. Chlorine and salt water can accelerate tarnishing, so it’s best to keep your jewellery away from them. Before storing your accessories, wipe them with a clean, dry cloth and place them in the provided zipper pouch for safekeeping.

REPAIRS
We take pride in the quality and craftsmanship of our jewellery, and with proper care, your pieces should last for many years. However, jewellery is not indestructible, and excessive force or impact may cause damage.

If you require a repair, please contact us with a description of the issue. We are happy to assist in restoring your piece. A small repair fee may apply if the damage is due to undue wear and tear.